Customer Support

Customer Support

Our dedicated office staff is here to answer your questions Monday through Friday.

Ask Us a Question

We are happy to answer any of your questions!

Fill out the online questions/request form and we will get back to you within one business day.

    Contact Information

    Hours
    7:30 am – 3:30 pm Monday through Friday
    Walk-ins 8:00 am – 3:30 pm Monday through Friday

    Office
    1432 Kearney Street
    El Cerrito CA 94530

    Mailing address
    PO Box 1316
    El Cerrito, CA 94530

    Email
    info@ebsan.com

    Phone
    510.237.4321

    Office closed

    New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, The Day After Thanksgiving, Christmas Eve, and Christmas Day.  No collection service on Christmas Day and New Year’s Day.


    El Cerrito City Resources

     

    City of El Cerrito

    Address:
    City Hall
    10890 San Pablo Avenue,
    El Cerrito, CA 94530

    Email: greenassistant@ci.el-cerrito.ca

    Phone: 510.215.4350

    Website: el-cerrito.org

    El Cerrito Recycling Center

    Address:
    7501 Schmidt Ln.
    El Cerrito, CA 94530

    Email: greenassistant@ci.el-cerrito.ca

    Phone: 510.215.4350

    Website: el-cerrito.org

    West Contra Costa Integrated Waste Management Authority (WCCIWMA)

    Address:
    3220 Blume Drive
    Suite 198
    Richmond, CA 94806

    Email: greenassistant@ci.el-cerrito.ca

    Phone: 510.609.1215

    Website: recyclemore.com


    Billing and Payment Options

    Billing

    East Bay Sanitary customers are billed quarterly in advance on the 1st of Jan, May and Sept. Bills are payable upon receipt and become past due on the 1st day of the 4th month of the billing period. Service is subject to discontinuance at that time. Accounts stopped due to non-payment will be assessed a $25.00 fee. There is no credit issued for accounts stopped for non-payment. Returned checks will be charged a $30.00 fee per check.

    Payment Options

    East Bay Sanitary offers our customers a variety of convenient bill pay options: cash, check, money order, or credit card. If you have questions about your bill, please call and ask to speak with someone in the billing department 510.237.4321, 7:30 am - 3:30 pm Monday through Friday.

    Pay by Mail or In Person

    Payments may be mailed to:

    East Bay Sanitary
    P.O. Box 1316
    El Cerrito, CA 94530

    In Person Payment

    You may bring payment directly to our office at 1432 Kearney Street, El Cerrito, CA 94530 between the walk-in office hours of 8:00 a.m. and 3:30 p.m.

    Our Kearney Street office also has a drop off slot in our door for after hour checks or money orders. Please do not drop off cash in our mail slot.

     

    Credit Card Payments by Phone

    If you do not want to set-up an online bill pay account, you may use a credit card and pay over the phone to make payments on your account.

    We accept MasterCard, Visa, American Express and Discover.

    Please call our office at 510.237.4321, 7:30 am - 3:30 pm Monday through Friday to make a payment.

     

    Automatic Debit Using Your Bank Account

    Enrolling in auto pay will save you time, effort, postage and most importantly reduce paper waste. East Bay Sanitary will still mail or e-mail (if you choose paperless) a statement. The bill will show the amount you owe for your billing period and include the date it will be debited from your pre-assigned checking account. That date usually will be around the 15th of the first month of the billing period. (Example: Jan 15th for the January thru April garbage bill.) The amount will then be automatically deducted from your checking account on the date specified on your garbage bill. No additional fees will be added for this payment option.

    Online Bill PayOnline Bill Pay

    Please note you will be leaving the EBS website and entering the secure Bend Mailing Service billing website.

    East Bay Sanitary offers customers the ability to pay your garbage bill online using your checking account. Just go to our online bill pay website anytime and make a payment. There will be a $.50 service fee on each individual online bill pay transaction. Online payments will not be credited to your account until the following business day.

    Pay Your Bill Online

    IMPORTANT: In order to register for online or automatic payments you will need a Unique User ID #. Your number is automatically included on your regular billing statements.

    Residential Monthly Service Rates

    Container
    Collection Charge
    IWM Fee
    Total Monthly Rate
    20 GAL Mini Cart $25.49 $19.23 $44.72
    35 GAL Cart $37.58 $21.02 $58.60
    64 GAL Cart $75.17 $41.20 $116.37

    Start Services

    Start Services

    Please fill out the form below to start your waste management service in the El Cerrito area. A customer service representative will reach out within 2-3 business days.

     

      Contact Information

      Hours
      7:30 am – 3:30 pm Monday through Friday
      Walk-ins 8:00 am – 3:30 pm Monday through Friday

      Office
      1432 Kearney Street
      El Cerrito CA 94530

      Mailing address
      PO Box 1316
      El Cerrito, CA 94530

      Email
      info@ebsan.com

      Phone
      510.237.4321